Knoxville Chocolate Company Coming to 29 Market Square!

Knoxville Chocolate Company (Then Bradley’s Chocolate Factory), Knoxville, January 2014

A Market Square location has been a dream of Brad Hamlett’s for a long time. It will be true this December when the Knoxville Chocolate Company moves to 29 Market Square.

Originally from Knoxville, he began making chocolate when he was a teenager, working for a chocolate shop in Florida for six years before returning to Knoxville. Once here, he opened a chocolate shop with his father on September 7, 1995, eventually moving it and doubling its size. It was there that he met Joy, who later became his wife. She worked in a gift shop next door and brought that idea into the chocolate store and it went so well, they moved to a new place, doubling the size once more.

Knoxville Chocolate Company (Then Bradley’s Chocolate Factory), Knoxville, January 2014

Just a few years ago he purchased what was then the Chocolate Factory in the Candy Factory Building adjacent to the World’s Fair Park. I wrote then that he’d changed the name slightly to Bradley’s Chocolate Factory. It eventually morphed to the Knoxville Chocolate Company and he’s made chocolate in the Candy Factory Building for the last four years, while maintaining a west location.

He told me then that he really wanted a location in the heart of downtown. As of this November, that dream comes true when the Knoxville Chocolate Factory will take possession of 29 Market Square, assuming the location now inhabited by Tori Mason Shoes, which will join Bliss at their new Gay Street Location. He looked at spots around the center city, but he said people’s reaction when he mentioned the possibility of being Market Square confirmed that he really wanted that spot.

The scope of operations will be different at 29 Market Square. He won’t have as much space for manufacturing as is the case in the location in the Candy Factory, but  he will be able to do some of the chocolate making there which will allow customers to enjoy watching the process. The bulk of manufacturing will be executed at the west location.

Urban Girl Makes Chocolate with Mr. Brad, Knoxville Chocolate Company, Knoxville, August 2017

Brad and Urban Girl Make Chocolate, Knoxville Chocolate Company, August 2017

The retail area at 29 Market Square will be about the same as the current location, but he says it will be better for them in that a large part of their current retail space gets afternoon sun – which isn’t so good for chocolate. In the new space they’ll be able to display chocolate throughout and have more room for gifts and gift baskets which are a big part of their business. They also plan to feature more local art and crafts by local artisans.

He’s also excited that the anticipated increased volume will allow more chocolate-covered fresh fruits year-round. You’ll be able to get chocolate covered strawberries every day. He also hopes to do more experimental chocolate over time and to develop a new line of caramels.

The customer base on the World’s Fair Park consisted of a lot of out-of-town visitors, including people in town for events at the convention center as well as those who found their way to the Sunsphere and the World’s Fair Park. He expects to continue to draw many of those, but he also hopes to add customers who live or work downtown who might like to pick up a little something for themselves or as a gift on a more or less regular basis. Whereas the World’s Fair location felt like a destination, the new address, he feels, will provide a ready flow of people who are out enjoying themselves and ready to shop and eat.

Tori Mason Shoes, 29 Market Square, Knoxville, July 2016

Tori Mason Shoes, 29 Market Square, Knoxville, July 2016

More good news regarding the new space is that very little has to be done to have it ready to open. They’ve have to do some plumbing, but have basement access, so that shouldn’t be hard. They won’t have to install a hood or a grease trap for what they plan to do. They’ll install a bit of equipment and make the space attractive and be ready to go.

As a bonus, the architect will be Smee+Busby Architects who just happen to share the same 29 Market Square address, with offices located upstairs. That should make getting in touch with the architects a pretty easy matter. Brad said he is particularly excited to use the group because Gregor Smee designed his very first shop in Knoxville.

In the end, he says, he just, “feels like this is right.” He says it wasn’t his time before, but now, “I’ve learned so much and made so many mistakes,” that he feels he finally is ready for a spot on Knoxville’s biggest stage. They are offering the space in the Candy Factory for sale and they hope to be serving up chocolate on Market Square by the beginning of December.


  1. M. Janice Mitchell says

    Probably one of the few females who doesn’t like chocolate anything but bring on the caramels. I’m very happy for you to be on the Square and will enjoy trying some of your non-chocolate items (I hope there will be a few…….)

  2. Mary Linda Schwarzbart says

    Great addition to our downtown, more local retail. Wish them much success.

  3. Shannon kelley says

    Great news!

  4. Blake Roller says

    I’m excited to see a new kind of business on Market Square but I really hope their current space in the Candy Factory Building gets a good tenant that reflects the heritage of that location

  5. Great news! Best wishes for your future on Market Square.

  6. This is excellent! I really enjoy giving their candy as gifts and now that they are closer it will be all the more often.

  7. Michael Cates says

    I’m thankful you all have this opportunity! What a privilege to serve the downtown with not only great products, but with your very lives.

  8. marvelous!

  9. I can’t wait to see the new operation in business. If it’s good enough for Urban Girl, that’s all the endorsement I need!

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